Frequently Asked
Questions

Candle Story is a price action study platform for forex traders. It lets you load any London session from 2016 to today, view the candlestick chart, and read an AI-generated narrative that explains exactly how and why price moved — candle by candle.

Developing retail forex traders — especially those six months to two years in who are studying price action and preparing for prop firm challenges. If you want to understand why price moves the way it does during the London open, this is built for you.

At launch: GBP/JPY, EUR/USD, and XAU/USD (Gold) covering the London session (06:00–10:00 GMT) from 2016 to 2025. More pairs and sessions — New York, Asian — are coming in future updates.

Click "Start free trial" on the homepage, enter your email and a password, and you're in immediately. No card required to start — your 14-day free trial begins the moment you sign up.

Use the "Forgot Password" link on the sign-in screen. Enter your email and we'll send a secure reset link straight away.

Yes. The platform is fully responsive and works on phone, tablet, and desktop. The chart and narrative adjust automatically to fit your screen.

All data is encrypted in transit. Passwords are hashed and never stored in plain text. The platform runs on enterprise-grade infrastructure with continuous monitoring.

The Starter plan is £29.99/month and includes all three launch pairs (GBP/JPY, EUR/USD, XAU/USD), the full 9-year session history, AI narratives and session briefs, five timeframes (5M to 1H), and PDF export. A 14-day free trial is included — no card required to start.

Email support@candlestory.co — we reply personally to every message, no bots.

Regularly. Updates ship without downtime and user feedback directly shapes what gets built next. More pairs, sessions, and features are already in the roadmap.